Cyber Incident Planning and Response.

Cyber IncidentPlanning and Response.

Planning

We help businesses and organisations shape their messages and communications strategy following a serious data breach or cyber-attack. Data incidents, where personal information relating to customers is compromised are common. People will accept and understand that such incidents are often difficult to avoid, but what they cannot accept or understand is why the company’s cyber incident response is inadequate, slow or both.

Getting on the front foot fast is essential. We will provide a cyber attack recovery plan. We can help deal with customer fears and concerns, as well as managing communications with other stakeholders such as the media.

We have a strategic partnership with a top 20 UK call centre to ensure a 24/7 response. Together we offer a completely integrated service designed to ensure that you can sleep easy knowing that if serious data-breach occurs you are all set to deal with it effectively and efficiently.

In a crisis you will want them in your corner.

Michael O’Connell Partner, Advocate, Appleby (Jersey) LLP

Response Service.

If the worst happens and you experience a cyber attack that you need to communicate to your customers, we are here to help. Our experience working in partnership with top city law firms has shown us that how effectively you communicate with your customers has a direct relation to how reassured they feel and therefore, the number of subsequent requests for further information and compensation.

Responses will be handled by our own hand-picked fully-trained enquiry team, who will be ready to advise and reassure armed with all your key messages and procedures.

Any emails or calls that are more serious or where it’s felt that the customer relationship is at risk will be escalated and dealt with personally by our senior team. They will stay in touch until the matter is resolved.

We are able to deal with large volumes of calls and emails and have handled data breaches involving in excess of 250,000 customers. Before we take any calls or answer emails, we work with you and/or your legal team to agree all the wording of communication with the customer as well as having an approved Q&A and key messages in place.

Our work.

Appleby LLP.