Crisis &Issues Management.

We have worked with consumer brands, large multi-national companies, airlines and law firms, helping them deal with a range of issues and crises. Our work can help ensure that you are prepared for what might happen.

This can happen in three simple steps:

We will conduct audits to evaluate the processes you already have in place.
We then develop your crisis communications plan to suit your resources.
Once your plan is robust, we will test it by taking you and your team through a crisis simulation exercise to see what lessons can be learnt before you have to deal with the real thing.

Crisis Response.

If the worst does happen, whatever the situation, we will help you deal with it and ensure that we do all we can to protect your reputation. We have experience of dealing with mass fatality incidents and accidents as well as product recalls and data breaches affecting hundreds of thousands of customers. We know from experience that the outcome is always better when the business has already prepared its response.

Virtual Crisis Simulation Exercises.

The latest software developments mean that we can now offer a crisis simulation exercise, played out through a real time on-air broadcast. All the decisions you take will be reflected in a live rolling-news bulletin and through social media updates. The whole exercise can be put together and delivered remotely which means there are no travel costs.

Our work.

Thomas Cook.